SHIPPING, RETURNS, AND EXCHANGES POLICY

 

Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Continue using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

The term ‘Finewale’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

SHIPPING

Your desired finery will be shipped accordingly to this terms and conditions:

  1. Weekdays: Every payment completed after 5 PM will be shipped the next working day.
  2. Weekends: Every payment completed on weekend and days off will be shipped on the next working day.

 

RETURN AND EXCHANGE

Return

Each of our finery is made with the best quality material and production process, our finery has also gone through a series of strict quality control. Therefore we don’t accept any form of returns and refunds under any circumstance.

Exchange

If you’d like to make exchange, follow the steps below.

  1. Contact our customer service as soon as possible via Whatsapp only (0813 8333 1098). Exchange only valid until seven (7) days after purchase.
  2. The finery that wish to be exchange must have their original tags attached, must be free from wear, wash, iron, damage, odor, stain, or any other condition that prevent them from being sold as new.
  3. Our team will confirm the exchange request and inform the exchange shipping address as soon as possible during office hours.
  4. Exchange package could be shipped using any shipping services of your choice. You’ll be charged for the shipping back cost, our team will inform the shipping back cost after the package is received.