Privacy Policy

Who we are

finewale.com is operated by PT Mahakarya Artha Rajendra, Dotudots, 2nd Floor, Jl. Panaitan No.23, Bandung, Indonesia. This policy explains what personal data we collect when you use our website and how we use it.

What we collect

When you place an order: your name, email address, phone number, shipping and billing address, and the details of your order.

When you create an account: your email address and the login details you choose.

When you subscribe to our newsletter: your email address.

When you contact us by email or WhatsApp: your contact details and the content of your message.

Payments

Payments are processed by Xendit, our payment provider. We do not see or store your card or bank account details.

How we use it

We use your data to process and deliver your order, handle exchanges, answer your questions and send you emails about your order.

If you subscribe to our newsletter, we use your email address to send you news about Finewale. You can ask us to remove you at any time.

Who we share it with

We share your data only with the services we need to run our shop: our payment provider, our shipping partners, and the providers that host our website and send our emails. We do not sell your personal data.

Cookies and analytics

Our website uses cookies to keep your cart, checkout and account working. We also use Google Analytics to understand how visitors use our website, so we can improve it.

How long we keep it

We keep order information for as long as we need it to fulfil your order, handle exchanges, and meet our legal and accounting obligations.

Your rights

You can ask us at any time to access, correct or delete your personal data, or to stop sending you our newsletter. Email us at hi@finewale.com or message us on WhatsApp (0856 7883 475).

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.